Dateline : January 25, 2008 Bangkok
World's leading multinational firms IT
firms chose Cheval as their 19" OEM manufacturer for best product
quality, customer support, logistics and engineering expertise.
January 25, 2008 - Bangkok, Thailand,
Celebrating our continuous improvement in levels of customer
satisfaction and loyalty, Cheval Group of Companies,
Asia's leading designer and manufacturer of 19" standard cabinets
and racks, has just completed our client satisfaction survey for
2007. The 2007 survey reveals that the overall client satisfaction
with the company's services is at an all time high of 94%. An overall
improvement from 2006, with our total satisfaction rating raising
from 86% to 94%
Our clients were asked to evaluate the effectiveness
of the service and measured how we met the clients expectations.
Among the top reasons why clients chose us as their 19" OEM manufacturer
were: Physical quality of product, technical support, supply chain
management, assistance in new product development and availability
of corporate information, such as our website.
"We have been very pleased with the positive feedback
generated from our customers and as we constantly strive to provide
superior service, it is very important to know where we can improve,"
said Steve Illenberger, Manager, Commercial
Department, Cheval Group of Companies . "Client satisfaction
is extremely important to us and we consider our clients feedback
a more significant barometter of our service than third party certifications,
such as our ISO standards"
Cheval's internationally accepted products have supported the global
I.T. infrastructure and telecommunications sectors for the past
20 years. Our three world class manufacturing companies, Cheval
Electronic Enclosure, Cheval Technology and AegisTek Corporation,
are supported by some 800 employees, R&D facilities and logistic
support team allowing us to export to 16 markets across six continents.
In 2007, we exported over 75,000 cabinets to the world's leading
IT firms. With over 20 years experience on the global stage, our
work is widely recognized for its quality, cost and reliability.
For general inquiries about Cheval's services and manufacturing
capabilities please contact Mr. Steve Illenberger, Manager Commercial
Department, at commce@chevalgrp.com. Please visit the chevalgrp.com
website for more information about our group and products.
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